Advice Services

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Helping Helps Advice
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Helping Hands offers free, independent and confidential advice topics including, benefits and tax credits, forming filling, utility bills, consumer worries, housing, domestic abuse, employment, legal and finding household goods

Helping Hands also offers an outreach service via home visits if you, or something you know, is unable to come to the office.

South Wigston

South Wigston Centre
66-68 Blaby Road,
South Wigston, Leicestershire LE18 4SD

Contact:
Tel: 0116 2782001
Fax: 0116 2786278
Email: office@helpinghandscentre.co.uk

Open:
Monday – 10.00am to 1.00pm
Tuesday – Closed
Wednesday – 10.00am to 1.00pm
Thursday – Closed
Friday – 10.00am to 1.00pm

Trinity Methodist Church,
The Public Car Park Entrance,
Oadby, Leicestershire LE2 5AB

Contact:
Tel: 07814 705794
Email: office@helpinghandscentre.co.uk

Open: Monday – 9.30am to 12.00pm

VCS
Self referral
Free
LeicesterShire Citizens Advice Bureau
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Citizens Advice LeicesterShire serves people in Leicester and Leicestershire (except for Charnwood, which remains independent). We have a number of branches and outreach venues across the county covering Blaby, Market Harborough, Coalville, Melton Mowbray, Hinckley, Oadby and Wigston, Leicester and Lutterworth.

We offer practical, up-to-date information and advice on a wide range of topics including debt, benefits, housing, family issues, discrimination, employment, immigration, and other problems.

Outreaches are held in Braunstone, New Parks, Spinney Hills, Beaumont Leys, Humberstone/Hamilton, Eyres, Charnwood/Coleman and Rushey Mead (call for details

Call us for free advice

General advice service
Wherever you live in Leicestershire, please ring our general advice service Mon-Fri between 9am-4pm on: 0300 330 1025

Macmillan service

For advice on benefits for people suffering from cancer and their relatives, please call our Macmillan team on:

0300 456 8400 (this is not for general advice)

County Money Advice

If you are living in the County of Leicestershire and require any advice regarding debts or any other money issues, please call our dedicated helpline on:

0116 340 0116 (this is not for general advice)

Pension Wise

We are now offering face-to-face Pension Wise appointments. Please click here for more information.

Not-for-Profit
0300 330 1025
3rd Floor
60 Charles Street
Leicester
LE1 1FB
Monday-Friday 9am-4.30pm
Self-referral
Free
Samaritans Leicester
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Provides confidential emotional support for people who are experiencing feelings of distress or despair including those which may lead to suicide. Opportunity is given to explore difficult feelings and in the belief that being listened to can alleviate despair and suicidal feelings.

Government Body
0116 2700 007 (local call charges apply) National telephone: 116 123 (this number is free to call)
1a Elmfield Avenue
Leicester
Leicestershire
LE2 1RB
LE2 1RB
9:30am – 9:30pm
Call
Free
Shelter Housing Aid & Research Project (SHARP)
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Provides information, advice and practical help to people who have a housing problem whether they have somewhere to live or are homeless. A case worker can help and may be able to offer representation at court in certain circumstances. The service is free, confidential and impartial. For emergencies in the case of homelessness telephone Shelterline on free phone 0808 800 4444.

VCS
0808 800 4444
13 Welford Road,
Leicester
LE2 7AD
Monday – Wednesday, 10 – 4 and Friday 10 – 3.30
Self referral
Free
Welfare Rights
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The Welfare Rights Service provides free information and assistance to help Leicester residents get their correct benefit entitlements. We offer a confidential service, independent from other parts of the council, to all city residents.

Further information
We check you are getting all the benefits you are entitled to, and advise on claims that need to be made. If we can’t help, we will direct you to organisations that can.

We can also help people if they have been turned down for benefit and want to appeal, and we can provide representation at tribunals.
Help and advice
If you think you may be entitled to benefit, don’t lose out – call us for help. You can call us on 0116 454 5570 (Monday, Tuesday, and Thursday between 1pm and 4pm), or email us.

Benefit checking and form filling help is available at the following locations:

St Matthews Surestart, 34 Vancouver Road, St Matthews, Leicester. Tuesdays mornings – call 0116 242 6370 to make an appointment
New Parks Customer Service Centre, 321 Aikman Avenue, New Parks, Leicester. Wednesday mornings – call 0116 454 1000 to make an appointment
St Peters Health Centre and Framland House, Highfields. Call 0116 454 5572 or 0116 454 5589 to make an appointment

Government Body
0116 454 5570
Monday, Tuesday, and Thursday between 1pm and 4pm)
Self-referral
Free